[Important] Please be cautious of suspicious messages impersonating our hotel or booking site.

Thank you very much for your continued patronage of our hotel.

Currently, we have confirmed that suspicious messages are being sent via messaging apps such as WhatsApp, SMS, and email,
disguised as coming from our hotel or booking sites.

These messages request input of credit card information and other details
under the pretext of confirming or canceling reservations.

If you receive a suspicious message, please be careful not to open any links provided, and do not enter any information, make payments, or reply.

<Example of suspicious messages>
・”Reservation information confirmation and re-verification required (Reservation Update / Verification required)”
・”Please re-enter or update your credit card information”
・”If you do not complete the procedure within the deadline, your reservation will be automatically canceled”

Even if the facility name and reservation details are included, do not assume it is a legitimate contact based solely on that. If you have any concerns, please contact the following office.

When inquiring, there is no need to provide information such as credit card numbers, passwords, or authentication codes.

[Confirmation of Reservation and Procedures]
Please check from the official app of the reservation site you are using,
or from the reservation confirmation screen of the official site you opened yourself, not from the link in the message.

If you made a reservation through the official site or by phone, or if you are unsure about the authenticity of the information,
please contact the office below. Do not use the phone numbers listed in suspicious messages.

[If you have already entered information]
If you have entered credit card information,
please contact your card issuer immediately to discuss stopping usage, etc.

If you have entered your ID and password, we recommend that you promptly change your password from the official website or official app of the relevant service.

Currently, the system operating company is conducting an investigation into this matter.

We apologize for any concern this may have caused you.
Please do not rush to respond to suspicious communications, and first confirm with the official contact.

[Contact Us]
Kazeno Heritage General Inquiries (VMG General Inquiries)
TEL: 0120-210-289 (11:00〜20:00)